NEED HELP?

Business Hours:

Monday - Friday

9 a.m. - 4 p.m. MST

Email:

For questions regarding Orders/Shipping: Leroy@Runnin4tacos.com

For questions regarding Technical support/Future Builds: Hugo@Runnin4Tacos.com

For questions regarding Warranty/Sales: Patrick@Runnin4Tacos.com

Phone: 303-909-6047 (All voicemails will receive a call back) 

E-mail inquiries will be answered in the order in which it was received.

Orders placed after Friday at 12:00 pm MST will be processed on the following Monday.

COVID-19 is causing shipping carrier delays across the country. Estimated shipping times are not guaranteed.

 

— Frequently Asked Questions —  

WHEN WILL I GET MY ORDER?

Orders are processed daily (Monday-Friday) and a shipping confirmation will be sent out as soon as your order has been shipped. Once you receive a shipping confirmation email with a tracking number, shipping inquiries should be made with the designated carrier (USPS, FedEx, or UPS). If your tracking status says “Label Created, not yet in system,” that means that your package is no longer at the Runnin4Tacos warehouse and has been dropped off at the shipping facility, but it has not yet scanned in to get the shipping process started.  Please give them 1-2 business days to update this status. If your product has already left our warehouse, we have no control over where the product goes.  Please contact your designated carrier (found on your shipping confirmation) about the whereabouts of your package. 

 

USPS concerns:

- Packages are not being scanned in until it is delivered.

- Packages dropped off from R4T are sitting at USPS facilities for a long period of time before USPS starts to move it

- Packages are showing delivered but customers have not received it

Please be advised: R4T contacts USPS for every order that has an issue, The only response we get from USPS is "ALL USPS representatives do NOT know any tracking information besides what is provided based on your tracking number." This means they can only tell us what we already know when we click on the tracking number.  From our experience, Packages WILL show up, just very late. 

How late? 

Usually 2-3 weeks Late. Yes, we know that is unacceptable, but we do not control USPS operations. Also please keep in mind, when you pay for shipping, the shipping time frame given to you is provided by the carrier, USPS (NOT R4T). 

Tracking number shows it is in transit but arriving late?

Please keep in mind that during the holidays USPS does get very backed up, ALL of the tracking numbers that says arriving late, WILL ARRIVE it is just late. 

 

How do I cancel an order that is already in the hands of the shipping carrier?

We will process the cancellation once we receive confirmation that the package has been stopped. We will then issue you a refund. If it is too late to stop the package, you will have to ship the product back to us before we can issue a refund. 

 

WHERE IS THE REST OF MY ORDER?

Depending on what you order, some items will ship out separately from different warehouses. This includes items from Meso Customs, Baja Designs, Taco Vinyl, and all other products that have a lead time. 

 

WHAT IF THE ITEM THAT IS ORDERED IS MADE TO ORDER?

With the wide variety of products on our website, we have many of the items on our website in stock at our warehouse. There are some items that are made to order and have a lead time. These items include:

  • upTOP Products
  • RCI Products
  • CBI Products
  • Lil B's Products
  • C4 Products
  • Expedition One Products
  • ADD Products
  • Cali Raised LED products, etc

Current lead times for these items are posted on the product page at the top, above the product description. If they are not, please send us an email regarding the lead time for a product before placing your order. Once these items are manufactured, we will send you a shipping confirmation email. If you do not receive a shipping confirmation after you place an order, they are still in the process of being made. If the timeframe has passed, feel free to contact us about the status of your order. 

 

HOW DO I INSTALL MY NEW PRODUCT?

Most products will have an install video on the product page in the description. 

We ARE NOT liable for installations. Most products can be installed at home but is recommended to be installed by a professional. Please do not attempt to install anything if you do not understand the installation videos. We recommend that you consult with a professional that can assist you. We are not liable for damaged products due to improper installation. We DO NOT have technical support that can walk you through step by step of the installation process. 

 

WHAT IF THE ITEM IS OUT OF STOCK?

We do not have an exact date for when the item will be back in stock. To receive notifications for when items come back in stock, go to the product page for the item that is sold out. In the bottom right hand corner, there is an orange button that says “Notify when back in stock.” This will automatically notify you when the product is back in stock and available for purchase.

 

HOW DO I RETURN AN ITEM?

Please make sure to read our return policy and email support@runnin4tacos.com to start your return process. Please reference your order number in your email. Once we receive your return or exchange, it will be processed within 1-3 business days. We cannot authorize your return the moment that you drop it off. We need to receive the item first.

 

MY TSS ISN'T WORKING, WHAT DO I DO?

You need to make sure that you installed it correctly. Please watch the updated installation video on the TRD Pro Grille product page. The link is: https://youtu.be/kco4Ss3-YW4

 

International Orders:

Please be aware: ALL International orders are subject to a customs/duties fee and all other fees associated with international shipping. It is your responsibility to take care of this fee. 

Sponsorships: At this time, R4T is NOT offering any sponsorships.

 

Please make sure to read all of our Frequently Asked Questions before contacting us. Due to a high volume of emails, emails that can be answered by reading the FAQs WILL NOT be answered.

 

Thank you for supporting small businesses!

 

If you still need further assistance please click here --> support@runnin4tacos.com <--- to send us an email. Please reference your order number when emailing us.